Terms of Service
Terms of Service for Wepwawet Hosting
Wepwawet Hosting agrees to furnish services to the End User, subject to the following (”Terms of Service”), (”ToS”).
Wepwawet Hosting, the Company hereafter referred to as (”Wepwawet Hosting”), (”Wepwawet”), (”Us”), (”We”) and The Client, (”Customer”), (”Client”) and (”You”).
Use of Wepwawet Hosting Service constitutes acceptance and agreement to AUP (”Acceptable Use Policy”) and ToS (”Terms of Service”), (Agreement”).
All provisions of this contract are subject to change from time to time at the discretion of Wepwawet Hosting.
Subscriber understands that change to the ToS by Wepwawet Hosting shall not be grounds for early contract termination or non-payment.
Wepwawet Hosting is prohibited by law to allow the following groups of users to purchase services:
1.a. Users not able to sign legally binding contracts
1.b. Users under the age of 13 without parental consent
1.c. Users living in countries sanctioned by the Netherlands, or users otherwise unable to purchase Dutch goods or services
Wepwawet Hosting reserves the right to amend this list at any time with or without warning. Wepwawet Hosting also reserves the right to deny services to a user for any reason whether or not it is provided on this list.
2. Terms of Service
Wepwawet Hosting reserves the right to modify or replace any part of this Agreement with or without warning or notice. It is your responsibility to check this Agreement in case of changes. We may periodically offer new services available for purchase, and when we add those we may need to update this Agreement.
3. Refunds and Disputes
Services are eligible for a full refund without questions asked during a 24 hours period after the original engagement into the subscription and or first payment. After this period, refunds will not be issued. Refunds cannot be requested without probable cause by the user. You must open a ticket for this. You may only request a refund once. This measure is there to prevent abuse of the Refunds and Disputes policy.
The only services that are not refundable are our dedicated servers, VPS's, additional IPs, licenses, and domains.
Termination is defined by a service terminated by Wepwawet Hosting and terminations are usually without refunds. Terminations can be done for any reason, or no reason at all. An example of a reason for termination is a chargeback on payment. Whether or not you win the case, the service will be terminated without a refund. You will also be banned from purchasing services from us in the future.
To terminate your services, either cancel with your account on our WHMCS panel or cancel via opening a ticket with us. A cancellation can be induced at any point in time and executed immediately or at the end of the billing period. As Wepwawet Hosting does not have access to the client's billing accounts, we cannot and will not be responsible for unintended payments made from using an automatic payment subscription service. Accidental payments may or not be refunded, if an accidental payment has been made make sure to contact the support in a timely manner so we may be able to provide a solution for this.
If you can not pay for your service you will need to reach out to Wepwawet Hosting immediately so we can look for a solution together.
If your service is overdue it will get suspended after 2 days( 48 hours) and it will get terminated within 30 days, which means that we will store your data for approximately 30 days before it will automatically be deleted. This action is irreversible.
Wepwawet Hosting under no circumstances whatsoever is responsible for data loss, disruption of information (including that of unauthorized access to our services), or any other loss of data. Wepwawet Hosting shall not be held liable for disruption, delay, or disconnection of services for any period of time.
Support is an additional service provided by Wepwawet Hosting for free. It is not guaranteed, and we may remove this service at any given time with or without notice and/or warning.
10. Unfair Usage
If Wepwawet Hosting finds your service using any type of system to bypass our set limits, you and your service are subject to Terminations. This also applies to our unmetered storage on game services, you are not allowed to abuse our unmetered storage, they are only meant for game service related files.
11. Illegal Usage
Your services may not be used for illegal purposes directly or indirectly. If your services are used for these purposes, you will be subject to Terminations.
12. Network Disruptions/Unfriendly Activity
Use of your service for disrupting Wepwawet Hosting's network or other networks is strictly prohibited. This includes Denial of Service (DoS) attacks against another network or user on the internet. Interference with our own network as well as other networks will subject your services to Terminations. Wepwawet Hosting's DDoS protection is also an additional service and is not guaranteed. If a DDoS attack gets past our filter, please inform us immediately so we can fix the issue. DoS and DDoS attacks are illegal, and your information will be forwarded to your local law enforcement authority if you are found to be taking part in one.
13. Account Inactivity
An inactive client is defined as a client with no active products, services, addons, or domains for a period of 6 months. After 6 months of inactivity, we will automatically delete inactive clients.
This progress is irreversible and will erase all of the customer data.
Attempts of any type of fraud at Wepwawet Hosting will subject your services and account to Termination. Also, your information will be forwarded to a fraud database, and you will not be able to purchase from Wepwawet Hosting and many other companies that use this fraud database.